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SHIPPING

We ship everywhere in the world via USPS or Fedex. Rates vary based on your distance from us (in New York) and the shipping method you choose. These options and prices are visible during checkout.

RETURNS

We accept returns on damaged goods only. We accept exchanges on clothing for size reasons only.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a return or exchange. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. 

To complete your return or exchange, email us at store@knowlita.com

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)
Only regular priced items may be exchanged/returned, unfortunately sale items cannot be.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at store@knowlita.com.
 
You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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